BOCA RATON, Fla., Dec. 01, 2017 (GLOBE NEWSWIRE) -- ADT, a leading provider of security and automation solutions for homes and businesses, announced today it has been named SDM Magazine’s 2017 “Dealer of the Year,” the publication’s highest honor.
Since 1980, SDM annually recognizes one company as “Dealer of the Year” for demonstrating unmatched success, a high level of innovation, the use of industry best practices and notable growth and accomplishments.
“By a unanimous decision, the SDM editorial team selected ADT to be this year’s winner,” said Karyn Hodgson, SDM Managing Editor. “The company has made an extraordinary transformation over the past 18 months and delivered impressive results. We think our readers will really enjoy learning more about this industry’s leading company.”
ADT’s triumph is detailed in a cover-story in SDM’s December issue. Titled, “A Giant Undertaking,” the nine-page article highlights how ADT significantly improved its culture and customer service in just over a year, achieving major accomplishments, including:
- Same-day or next-day service to customers throughout the country
- 99 percent of calls answered in less than 60 seconds
- Moved all Care centers to “live answer” mode – so when a customer calls, a person answers the phone
- Improved customer retention levels
- Enhanced ADT marketing with “Brand Love” campaign and refreshed logo
- Created a fun and engaging employee culture, bolstering call-center retention
“The customer service levels we have achieved in the past 18 months are truly remarkable,” said Jim DeVries, President, ADT. “This tremendous recognition would not be possible without the tireless dedication of the men and women of ADT who help keep our customers safe 24/7.”
The article describes a “New ADT” that is redefining security by embracing its 143-year-old heritage while continuing to innovate new products and services that exceed expectations of a growing consumer base, including Millennials. The feature also notes how ADT has reemerged as a leader in the Commercial security space.
ADT leadership credits the company’s 18,000 employees for making the shift to a strong customer service culture. From 200-plus locations throughout North America, ADT team members receive an average of 60,000 calls and 40,000 alarms each day, serving more than 8 million customers.
“At ADT, we believe everyone deserves to feel safe, but our commitment to helping keep our customers safe doesn’t stop at the front door, so we’re building new capabilities and partnering with trusted brands to deliver the most comprehensive personal, data, mobile and internet security selection on the residential market,” added ADT Chief Executive Officer, Tim Whall. “After spending my entire professional career in security, I can say without a doubt that ADT is reshaping this industry in a very special way.”
For more information about ADT services, visit www.adt.com
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida.