One Equity Partners, a middle market private equity firm, today announced that its portfolio company, The Results Companies, a global business process outsourcing and contact services provider, has completed the acquisition of USA800, an employee-owned call center services business. Terms of the private transaction were not disclosed.
Headquartered in Kansas City, Mo., USA800 has more than 1,500 employees who provide sales, lead generation, inbound customer service and technology support to customers of U.S. consumer, cable television, financial services, healthcare, retail and telecommunications businesses. Founded in 1976, USA800 operates five call centers in Missouri, Kansas and Texas.
"Results has continued to significantly outpace industry growth with both organic expansion and strategic acquisitions," said Greg Belinfanti, Senior Managing Director of One Equity Partners. "USA800 is a great example of a synergistic acquisition that will provide the basis for continued organic growth."
Founded in 1990, Results is a Fort Lauderdale, Fla.-based company with more than 18,000 employees in 23 locations globally – including the Philippines and Latin America – who provide customer service, acquisition, enrollment, retention, membership support services and transaction processing for Fortune 500 companies.
"USA800 is a great addition to the Results family," said Alec Brecker, Results' President and CEO. "Their focus on delivering innovative customer experiences is perfectly aligned with Results strategic direction. In addition, they are a people-focused organization that understands both the importance of providing a superior level of service to their customers, as well as providing a great work environment for their own people."
One Equity Partners acquired Results and completed a merger with TLK Group in November 2015. Results subsequently completed the acquisition of Corporate Call Center Inc. in June 2016.
About One Equity Partners
One Equity Partners is a middle-market private equity firm focused on the industrial, healthcare, and technology sectors in North America and Europe. The firm builds market-leading companies by identifying and executing transformative business combinations. One Equity is a trusted partner with a differentiated investment process, a broad and senior team, and an extensive track record generating long-term value for its partners. Since 2001, the firm has invested in more than 140 transactions worldwide. One Equity, founded in 2001, spun out of JP Morgan in 2015. The firm has offices in New York and Chicago, and an advisory office in Frankfurt. For more information, please visit www.oneequity.com.
About The Results Companies
For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Results' success and proven ability to respond to our Partners' growth has enabled the expansion of our global footprint to 18,000 employees in 23 locations in the United States, the Philippines and Latin America. The Results Companies' expertise extends beyond call centers. Results is an expert in people, analytical technologies, brand fulfillment and creating strategic advantages for its Partners. Visit TheResultsCompanies.com to learn more.